Appointment Policy

 

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. True emergency cases shall always receive top priority, which is why there may be an occasional appointment delay. Please realize that we make a sincere attempt to see each client on time, but our doctors also want to give you the time you need to have your questions or concerns answered.

For your convenience, "drop-off appointments" are available. A "drop-off appointment" means you are able bring your pet at the time that works best for you and leave them at the center. Our doctors will examine the patient at a scheduled appointment time purposely reserved for admitted patients. Once the doctor is done, he or she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we do require that all vaccinations be up to date.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to please restrain your pet. If you need assistance, please ask one of our Client Care Team members for help.

Patient Arrival Policy

* For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

* For their safety, all cats should be presented in an appropriate cat carrier or on a leash.

*Birds, exotic pets and/or pocket pets are asked to be presented in an appropriate cage or carrier.